Being able to contact your hosting supplier if you have any kind of questions or encounter any issues is important and how fast they'll answer and take action could be crucial, particularly if your site is business-oriented, as longer downtime can often mean losing potential clients. The support options are also one way to identify actual providers from resellers. The latter in most cases respond just to e-mail messages or support tickets and you will have to wait for a day or maybe more so as to get a reply. If the issue involves a few responses, you could end up losing days so as to get a basic problem fixed. When you use the services of an authentic and reputable web hosting provider, you will be in a position to contact the support at any moment and receive a quick reply no matter what the issue or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Hosting

The customer and tech support services for all of our hosting packages are round-the-clock, therefore you can forget about waiting for a couple of days in order to get assistance. If you are not our client yet, you can call us, chat with an agent or send an email message. In case you already have an account, you'll be able to open a support ticket on top of the other three methods of communication. You are able to pick the most suitable way to contact us based on what your location is or what equipment you are using. We can easily help you for more or less any webhosting-related question that you may have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in this situation the max reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Servers

We are aware how crucial it is to receive timely support, especially if your site is not running properly for whatever reason. Our Linux semi-dedicated servers come with 24/7 customer and technical support, so if something comes up, you are able to use various ways to let us know - telephone line with a few local numbers globally, live chat, e-mail messages and tickets. The first two methods are for billing, pre-sales and common matters, so if you do not have an account yet, for example, you're able to find extra details about our solutions, or we will assist you with less complicated tech problems. The second two options are for solely tech matters or everything which is more time-consuming since it's more convenient to track the conversation between you and our tech support crew. The guaranteed max response time for them is just 1 hour, the typical one - 15-20 min, therefore you won't need to wait for an entire day to receive support as you may need to do when using the services of other service providers.

24/7 Customer Support in VPS Servers

When you use our Linux VPS plans, you won't ever have to wait for more than an hour to get assistance for any kind of problem that you could experience with the server or the software which comes pre-installed with it. We warrant this short response time for all the tickets that you open via your billing Control Panel or email messages that you send to our technical support team. We have local phone numbers in a number of countries worldwide as well as a live chat service where we will assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 via the numerous means of communication, so whatever your question or issue is, there'll always be someone to assist you without delay. If you need assistance with third-party software, which you cannot deploy or which gives you troubles, you'll be able to benefit from the Managed Services upgrade package that we provide for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum response time warranty, you will take advantage of lightning-fast support when you obtain a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, therefore any time you open a support ticket from your billing account or you send an email message related to any problem with the server or the pre-installed software on it at any time of the day, you will get a reply within the hour, even during holidays. Our ticketing system is the more suitable option when the matter in question requires a longer period of time to be solved or if it should be sent to our admins, as it's far more convenient to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to call us or talk to a live representative through our chat service. If you include the Managed Services upgrade to the server plan, our admins can also assist you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.