If you have purchased a hosting plan and you have some questions connected with a specific function/feature, or if you have faced some predicament and you need assistance, you should be able to touch base with the respective customer service team. All hosting companies deploy a ticketing system no matter if they offer other means of contacting them aside from it or not, because of the fact that the best way to resolve a problem most often is to open a ticket. This mode of correspondence renders the replies exchanged by both sides easy to track and allows the client service team representatives to escalate the problem in case, for example, a system administrator must become involved. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you will need to have no less than two different accounts to get in touch with the support team and to actually manage the hosting space. Constantly logging in and out of different accounts can often be a burden, not to mention the fact that it takes quite a while for the majority of web hosting providers to reply to ticket requests.

Integrated Ticketing System in Hosting

Our hosting plans feature an integrated ticketing system, which is part of our in-house developed Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia will enable you to manage everything associated with the web hosting service itself in one and the same place – payments, website files, emails, tickets, etc., eliminating the necessity to log in and out of different admin dashboards. In the event that you have any technical or pre-sales questions or any difficulties, you can send a ticket with several clicks of the mouse without the need to sign out of your Control Panel. In the meantime, you may choose a category and our system will offer you a variety of informational articles, which will supply you with more information and which may help you resolve any particular problem before you actually submit a ticket. We guarantee a ticket response time of no more than sixty minutes, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

We deem it far more efficient to manage everything from a single place, which is why we have integrated a ticketing system into the custom-developed Hepsia Control Panel, which comes with each and every semi-dedicated server package. This will allow you to handle the correspondence with our help desk support staff along with your disk space, which suggests that you won’t need to memorize an additional sign-on name for a separate admin console. You will be able to submit a new ticket or to track the status of an old one with less than several mouse clicks whilst you’re browsing the files within your semi-dedicated account. Moreover, you can go through older tickets using a clever search functionality or read relevant knowledgebase articles, which include solutions to commonly confronted difficulties. The inbuilt ticketing system is strictly monitored 24-7-365 with the maximum response time being just one hour, so there will always be someone to assist you.