A live chat is among the ways of communication offered by some web hosting suppliers as a part of their support service. Depending on the company, the chat can be used for pre-sales, billing and/or tech assistance. This way of communication is quicker than a support ticket and it'll make it much less likely to misunderstand or misspell a word compared to a call with a representative. What's more, when the issue that you have requires some time to be investigated and resolved, you are able to do something else at the same time rather than just waiting, as you would have to do when you call. You can also take advantage of a live chat support service without spending a dime provided that you have world wide web accessibility even if your website hosting provider is situated in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Hosting

As we acknowledge the fact that a number of issues are quickly resolved if you speak to a live person, we supply a live chat service for all our potential and current clients. Our chat is accessible every day and our customer care agents can assist you with a number of questions and issues. If you are not our client yet, you can learn more about our hosting plans and the hosting platform in general in order to make sure that your sites will run properly on our servers. In case you already have an account and you have some questions or you experience any kind of problems with some of our services, you'll be able to get in touch with us through the live chat and we can provide the required information or help you troubleshoot the issue. You'll have to open a trouble ticket for specific issues which require longer time or the help of a sysadmin, still for a variety of basic issues you will get help on the spot.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we supply with all of our Linux semi-dedicated servers, you can get the replies for any questions you have or get numerous issues dealt with right away. Our service is available every single day, thus you will be able to contact an agent even on weekends and holidays. In the event that you're unsure which package would be better for your web sites or if our hi-tech cloud hosting platform matches some system requirements, you can join our live chat prior to purchasing anything. In case you're an active customer, you are able to obtain more info about billing issues, account settings as well as various common tech troubles you may encounter, let's say if you can't install an e-mail account in a client on your PC. The live chat will save you a lot of time regardless where you are or when you contact us.