If you ever encounter a problem with your site and are unable to tackle it on your own, ask the respective web hosting company’s support team to help you get the website back online. A timely solution would be the most optimal scenario, but lots of companies reply within 24 hours or even more, particularly if you’re working with a reseller. Even if the problem can be quickly solved, your site may not work properly or it may not be accessible whatsoever for an extended span of time, so you may lose prospective customers as it is quite unlikely that anybody would eagerly go back to a site that is broken. That said, you should make certain not only that you can touch base with your hosting provider, but also that they can answer and assist you in a well-timed fashion. If a web app update does not proceed as planned or if you erase something accidentally, for instance, the website must be restored swiftly in order to prevent elongated downtime.

One-Hour Response Guarantee in Hosting

Our hosting plans come bundled with a one-hour response time guarantee, which implies that irrespective of what question or complication you might have, we’ll always be there to lend you a helping hand. Actually, it seldom takes more than 30 minutes to get a problem resolved or a query answered, and this is valid for both technical and pre-sales matters. Our technical support staff members will be at your service 24-7, even on weekends and legal holidays, so you’ll always get timely help. We realize exactly how invaluable time can be, so by the time we respond to your support ticket or e-mail, we will have looked into the matter and, if we haven’t come up with a solution, we’ll supply you with more info about what you have to do on your end – if the situation requires this. With our support service, you can be certain that there will be someone to lend you a hand right away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we realize just how crucial it is to receive prompt help, we promise that you’ll never need to wait around for more than an hour to obtain a response to any trouble ticket that you send via your semi-dedicated server CP. The fact is, you will seldom need to wait around for more than twenty-thirty minutes and this is valid for any inquiry irrespective of what its nature is – general, billing or technical. On top of that, our client and technical support staff will be at your service 24x7x365, which is why even in case you send a ticket during official holidays, you will invariably get an instant response, which will contain the answer to an inquiry, the solution to a complication or the information required to solve an issue yourself – in case there’s something that you need to do on your end. With us, you will never need to spend a day waiting for a response like you would with lots of other hosting providers.