In case you have ever had a hosting account before or you've dealt with any other kind of online service, you probably know from your personal experience that for many things it's better to speak with a live person on the telephone instead of exchange support tickets or emails. In order to know more about a specific service before you decide to buy it or if something small has to be done, for instance, it'll be far easier and a lot faster to do it live. When you're able to talk with representatives over the phone, it is also very likely that you're dealing with a real website hosting provider, not just a reseller. The level of support that you can get on the phone differs between different suppliers - from standard matters to dedicated technical support. Generally most providers offer pre-sales assistance and first level telephone support, while more complex tech issues are handled via email and / or tickets.

Phone Support in Hosting

In case you choose to purchase one of our hosting plans, you can get hold of our support crew via phone for 14 hrs per day. We will help you select the best package for your websites since we believe that it is better to discuss these issues with a live person. If you already own an account, we will assist you with your sales/billing questions and general matters, even with some technical matters which do not need a lot of time or escalation to a system administrator since it will be better to open a ticket for time-consuming matters in order to have the correspondence in a single place. We now have telephone numbers in the US, Great Britain and Australia, so you can call the one you prefer and talk with one of our representatives.

Phone Support in Semi-dedicated Servers

If you need more info regarding the Linux semi-dedicated servers that we supply, you can call some of the three support phone lines we have around the globe - in the United States, Great Britain and Australia. Thus, you can check ahead of time if our services will be suitable for your web sites. In case you are already our customer and you have a semi-dedicated account, you are able to reach us over the phone for fourteen hours a day about any billing or common queries. For strictly technical issues you will need to take advantage of our ticketing system so as to get in touch with our technical support since someissues simply require longer time to be taken care of, but we can help you over the phone with many minor technical problems as well, saving you the time and efforts.