Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Time Guarantee

  • We provide a 60 min response time guarantee for every trouble ticket or e–mail that you send to our client care team. We will speedily reply to all the standard inquiries and forward the issue to our sysadmins if any further assistance is needed. If you take advantage of the Managed Services package, we’ll carry out any of the included server administration tasks at a time that has been agreed upon upfront.

  • Top quality support service

  • A First–Class Help Desk Support Service

  • We will be available to you 24/7 to reply to any queries that you may have connected to our Site Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also require help with server administration procedures, you can have a look at our Managed Services package, which includes backup hard disk space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and installation procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Site Control Panel was installed by default for each dedicated web hosting plan. Among its characteristics is a very time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can carry out. The majority of educational articles have video versions that show all the tasks that you can perform in a very illustrative way. You can find all the educational articles and the video tutorials in the upper right corner of each Site Control Panel section.