Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We offer a 1–hour solution warranty with all our hosting plans packages, which means each individual support request you post is going to be responded to in only 60 minutes maximum. Our support staff members have been educated to promptly remedy any issue and to supply you with timely information on any situation that you possibly have.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us at any time necessary. Our team of specialists will be on the web for you 24x7x365 to answer to all of your doubts and to deal with any issue you will have. You also can open a help and support ticket from the Ovi Server Site Control Panel or send us an e–mail message anytime. Additionally, on working days, you’ll be able to phone us or make use of the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has included a broad knowledge base into the Control Panel which enables you to get handy step by step information at any time. Each section of the Control Panel has its own contextual support area having a list of how–to articles. We have also prepared video lessons to present you with a far better visual representation of how to accomplish any given activity.